What we do with what
you tell us.

You can read every price on this site, size your own system and get the whole thing in writing without telling us anything at all. Nothing is collected by reading. This page is about what happens when you do decide to send us something.

What you send, when you send it

There are two forms on this site and nothing else collects anything.

If you ask for your sizing numbers, we receive your name, email address, phone number and your town, together with the answers you gave the sizing tool — floor area, number of floors, roughly when the house was built, the kind of windows, the foundation and the number of bedrooms — and the heating load, cooling load and system size worked out from them. Every one of those fields is optional. The numbers are already on your screen whether you fill the form in or not.

If you hold an installation week, we receive your name, email address, phone number and address, the week you chose, the system you were quoted and the deposit amount.

Either way we also record which page you arrived on, the website you came from if you followed a link, and the page you submitted from. That is how we tell which part of the site is doing the work. It is a page path and a domain name, not a profile.

What we never ask for

Your income. Canada’s heat pump rebate pays more than $2,000 to households at or below the median after-tax income for their size, but that is assessed by the Canada Revenue Agency from your own tax return, against a social insurance number you give to them. We have no part in it, we cannot work out which band you are in, and there is no field anywhere on this site that asks. Nor do we ask for your date of birth, your social insurance number, or your card details.

Your browser

This site sets no cookies. There is no analytics, no advertising pixel, no tag manager and no tracker of any kind on any page. We cannot see who you are, how long you stayed or what you looked at.

Two small things are kept in your browser’s own session storage so the page can remember them while you read: the size and system you tapped, so that holding a week already knows which system to order, and the page you landed on. Both are deleted when you close the tab. Neither is sent anywhere, and neither can be read by any other website.

Nothing leaves your browser before you do

Loading a page of this site contacts one computer: ours. No fonts from Google, no scripts from a content delivery network, no embedded map, no video player, no chat widget, no social buttons. Until you send us something yourself, no company other than our web host learns that you were here, including us.

That is unusual and it was deliberate. Until 2 November 2026 these pages did fetch a typeface from Google Fonts, which told Google your IP address and your browser on every page load before you had done anything. We now serve that typeface from our own host, and the only reason to mention it is that it used to be here and somebody may remember reading it.

Where it is kept, and who else sees it

Submissions are written to two files on our web host, in a directory above the public one, so that nothing on this site can serve them and no one can guess a filename and download them. They are not in a database, not in a marketing tool, and not in anybody’s customer relationship software. We do not sell them, rent them, or share them with anyone for marketing. Ever.

Two others necessarily handle some of it:

• Our web host stores the files and runs the site.
• Google, because the notification to us and your own copy are sent and received as email through Gmail. That is the only thing Google has any part in.

There is no payment processor. The site takes no payment of any kind and asks for no card details anywhere; the deposit is arranged with you directly once you have picked your week. If that changes, this page will say so before it does.

To rate-limit the forms against bots we keep a one-way cryptographic hash of the IP address a submission came from, for one hour. A hash cannot be turned back into an address. We do not keep the address itself.

How long we keep it

• An enquiry that does not become a job: two years, then deleted.
• A job we carried out: seven years, because the Income Tax Act requires us to keep business records and because a warranty claim or a rebate application can arrive years later.
• The hashed IP addresses: one hour.

Getting it back, or getting rid of it

Email BermaxHQ@gmail.com or call (519) 702-4725 and ask. You can have a copy of everything we hold about you, have anything wrong corrected, or have the lot deleted. It costs nothing and we will answer within thirty days. If you ask us to delete it we will, except for records the Income Tax Act requires us to keep, and we will tell you plainly which those are.

If we handle it badly you can complain to the Office of the Privacy Commissioner of Canada, at priv.gc.ca or 1‑800‑282‑1376.

Who is responsible

Bermax Retail Industries Inc., trading as BermaxHVAC, 6084 Hyndman Dr, Melbourne, Ontario N0L 1T0. We are covered by Canada’s Personal Information Protection and Electronic Documents Act, which asks that a named person be accountable for it rather than a department. That person is Jeffrey Green, and he is also the person who will be standing in your basement. Questions about any of this go to the same address, phone number and inbox as everything else — there is no separate department, because there are two of us.

This page was last changed on 2 November 2026. If we change what we collect, we will change this page on the same day.